Suggestions, Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint, please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If you remain dissatisfied with the outcome you may refer the matter to:

NHS England

Complaints Department

PO Box 16738

Redditch

B97 9PT

Email: england.contactus@nhs.net